Under our terms, purchases are non-refundable except where the law requires otherwise. Photos and videos that don't come out already give their credits back automatically.
If a charge looks wrong, you were charged twice, or something else went wrong with billing, contact us or tap Talk to a person in the help chat. Tell us the date and amount, and we'll look into it.
Bought in the iPhone app?
Purchases made in the iOS app are handled by Apple, including refunds. Request one at reportaproblem.apple.com.