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Troubleshooting

Why can’t I make more photos?

You’ve used your free photos, trial credits or plan credits. Start the trial, start your plan or add credits on Plan and billing.

Updated October 31, 2026

What to do depends on where you are:

  • Used your free photos? The free start covers one car, up to 10 photos. Start the 7-day trial on Plan and billing for 20 photos and a 360° video.
  • Used your 20 trial credits? Tap Start plan now to end the trial today and get 333 credits.
  • On the plan and out of credits? Add 67 credits for $10, or turn on auto top-up.
  • Card declined? Update your card on Plan and billing, then add credits.
  • Already had a trial? Free trials are one per dealership, so the plan starts at $50 a month.

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