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Troubleshooting

A video failed or is taking long

Videos take a few minutes. If one fails, its credits (or your free trial video) go back automatically, and you can make it again.

Updated October 31, 2026

A walkaround takes a few minutes to film. You can leave the page; it'll be on the car when it's done.

If a video fails, you get its credits back automatically (or your free trial video, if you used it), and you can make it again. If it keeps failing, make sure the car has its outside photos made, then contact us with the car's name.

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