At a glance
- Length
- About 30 seconds (up to 2 minutes)
- Send by
- Text from your phone, email or link
On this page
Why a video works here
The day after delivery is when a buyer is happiest. A personal thank-you, with a reminder of who to call, is the easiest time to ask for a review and keep your name in their phone for the next car.
Sample script: delivery thank-you
- "Hi Tom and Lisa, it's Andre. Congratulations on the new Highlander!"
- "If anything comes up, a setting or a question, hit text on this page and it comes straight to me."
- "And if we did right by you, a quick review means a lot to our team."
- "Enjoy the drive."
Say it in your own words. Use the shopper's name in the first five seconds, and end with one clear next step.
Tips that make it land
- Send it the day after delivery, not the same hour.
- Keep it short and warm. One ask, at most.
- Film it from the lot or the showroom, not your desk.
Where the video goes
A video page on its own is right for a thank-you. The buyer can reply by call, text or email from the page, straight to you.
How to send it with CarShots
Record or upload
Hold the record button in your browser on a phone or computer, up to 2 minutes, or upload a clip you already shot. Uploads keep going on a weak signal, so the back of the lot is fine.
Pick where it lands
The video goes on a personal page for one shopper: a page with just the video, or on top of that car's Car Page with its studio photos, 360° walkaround video, window sticker, price, the model's recalls, a history report link and a lead form.
Send it your way
Text it from your own phone (it opens your messages app with the link, so there's no business texting registration), email it with a moving 3-second preview that opens the page, or copy the link anywhere.
See who watched
You see when the shopper opens it and how much they watched. They reply with the call, text and email buttons on the page, straight to you.